Desktop and Mobility Intern

Jackson Healthcare, a top 3 national healthcare staffing, search, and technologies firm located in Alpharetta, is offering an early-stage IT career opportunity! 

 

Are you seeking a career in technology and looking for your first corporate IT experience?  Maybe you are taking technology courses or pursuing a Bachelor’s degree in a technology-related field and need an internship to supplement your classroom knowledge? 

 

Come gain the experience you need while helping to further Jackson Healthcare’s strategy and mission:  to improve the delivery of patient care and the lives of everyone we touch.  And your work will positively impact the multiple nonprofit organizations we directly support.  Find purpose in your work at Jackson Healthcare, ranked a “Best Places to Work” by Fortune and the Atlanta Business Chronicle!

 

The Desktop and Mobility Intern will assist our Support team with procuring, configuring and deploying end user systems. Desktop and Mobility Intern responsibilities include configuring and deploying end user mobility devices (Laptops, Tablets, Phones). To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should be familiar with popular operating systems and have the ability to work with minimal supervision. Ultimately, you will help establish our reputation as a department that offers excellent customer support during all deployments of new and replacement hardware.

Job Responsibilities

 

• Image computers and perform post configurations
• Setup desks for end users (Monitors, docking stations)
• Deploy computers to end users and ensure all applications/files have been migrated
• Work with Dell support to coordinate warranty replacements
• Update our inventory systems as systems change ownership.
• Work with Support Center department to assist with support incidents/requests
• Follow up with customers to ensure their technical issues are resolved
• Deploy cell phones using mobile device management. (New and Upgrade)

 

 

Required Education/Experience

 

• Familiarity with our industry is a plus
• Understanding of iOS and Android
• Understanding of Windows 10
• Excellent communication and problem-solving skills
• Multi-tasking abilities

Jackson Healthcare and its family of companies are an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race,color,religion,sexual orientation,gender,gender identity and expression,national origin,age,disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.