Desktop and Mobility Intern

Job Location(s) US-GA-Alpharetta
Posted Date 2 weeks ago(5/3/2021 8:02 AM)
Job ID
2021-4716
Company
Jackson Healthcare, LLC
Category
Information Systems / Technology

Overview

 Jackson Healthcare is seeking a Desktop and Mobility Intern to assist our Support team with procuring, configuring and deploying end user systems. Desktop and Mobility Intern responsibilities include configuring and deploying end user mobility devices (Laptops, Tablets, Phones). To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should be familiar with popular operating systems and have the ability to work with minimal supervision. Ultimately, you will help establish our reputation as a department that offers excellent customer support during all deployments of new and replacement hardware.

Description

Job Responsibilities

 

  • Image computers and perform post configurations
  • Setup desks for end users (Monitors, docking stations)
  • Deploy computers to end users and ensure all applications/files have been migrated
  • Work with Dell support to coordinate warranty replacements
  • Update our inventory systems as systems change ownership.
  • Work with Support Center department to assist with support incidents/requests
  • Follow up with customers to ensure their technical issues are resolved
  • Deploy cell phones using mobile device management. (New and Upgrade)

 

Requirements

 

Required Education/Experience

 

  • Familiarity with our industry is a plus
  • Understanding of iOS and Android
  • Understanding of Windows 10
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities

EEO Statement

Jackson Healthcare and its family of companies are an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race,color,religion,sexual orientation,gender,gender identity and expression,national origin,age,disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

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