Associate Service Coordinator

Job Location(s) US-GA-Alpharetta
Posted Date 5 days ago(2/22/2021 12:17 PM)
Job ID
2021-4588
Company
Jackson & Coker LocumTenens, LLC
Category
Administrative / Clerical

Overview

Are you ready to catapult your career to the next level with an award-winning Company? Is it important to you to be a part of a corporate culture that values putting others first and provides all the benefits you need to help you reach your career and personal goals? At Jackson & Coker, we provide all the above and more! Each year, Jackson & Coker helps thousands of physicians and advanced practitioners find their dream jobs. We want to help you find your dream career, too. Join us in our mission to connect providers and communities to transform lives.

 

Jackson & Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens, locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find them the right physicians and advanced practitioners to provide great patient care.

Description

The Associate Service Coordinator is responsible for assisting the Service Coordinator Team, Team Vice President, Team Director, and Sales Teams with projects and miscellaneous requests. Enters data and updates database as required paperwork is received. Promotes and projects the Company's professional image. Keeps management informed of activities and significant problems. Assists with questions and problems courteously and promptly.

 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective performance of all related Associate Service Coordinator functions.

  • Maintain and distribute missing timesheet reports.
  • Track and upload various documents.
  • Update database on an ongoing basis.
  • Provide back-up coverage for Reception Team on an as needed basis.
  • Assist Service Coordinator group with miscellaneous requests and special projects as needed.

Assumes responsibility for establishing and maintaining good business relationships with customers and outside contacts.

  • Ensures that customer needs are satisfied and that they are informed of their travel arrangements.
  • Resolves customer requests, complaints, and problems.
  • Promotes goodwill and conveys a positive image of the Company.

 Assumes responsibility for establishing and maintaining effective communication or coordination with area sales associates and with management.

  • Assists area associates as required.
  • Keeps management informed of area activities, significant problems, and any changes requested of them.
  • Works to foster a cooperative team environment.
  • Assists other Service Coordinators, PVL, and other team members as needed.
  • Completes assigned documentation in an accurate and timely manner.
  • Generates credible and timely reports to team and management as needed.

Assumes responsibility for related duties as required or assigned.

  • Completes miscellaneous/special projects as assigned
  • Attends and participates in meetings, conference calls, and seminars as required.
  • Maintains a good understanding of company offerings and policies.

 Conducts job duties in accordance with the Corporate Values and Culture

  • Respects all individuals without regard to their position. Understands that there is no class system.
  • Seeks first to understand before responding, doesn’t rush to judgment.
  • Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses.  Believes and operates under the principle “If it’s to be, it’s up to me.”
  • Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one’s best.
  • Communicates problems directly, not engaging in rumors or gossip.
  • Embraces a “Team-First” vs. “Me-First” attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit.  Doesn’t take credit for other’s accomplishments and will give other’s credit with praise and recognition.
  • Always tries to do what’s right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct.

Requirements

Education

  • High school degree required, Bachelor's degree preferred.

Required Knowledge

  • Strong knowledge of specific client objectives and business strategies.
  • Awareness of project offerings.

Experience Required

  • Previous customer care/support experience helpful, but not required.

Skills

  • Good interpersonal and public relations skills.
  • Strong attention to detail.
  • Excellent oral and written communications skills and the ability to listen effectively.
  • Excellent organizational and time management skills.                                         
  • Able to work well independently (self-motivated) and in a team environment.
  • Able to work comfortably and calmly in a fast-paced, high pressure environment.
  • Good computer skills and accurate typing abilities.
  • Professional manner and presence.
  • Working knowledge of Microsoft Office products (Word, Excel)
  • Able to work with and support sales teams.

 

EEO Statement

Jackson Healthcare and its family of companies are an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race,color,religion,sexual orientation,gender,gender identity and expression,national origin,age,disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

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