• Team Coordinator

    Job Location(s) US-GA-Alpharetta
    Posted Date 3 weeks ago(10/31/2019 5:03 PM)
    Job ID
    2019-4109
    Company
    LocumTenens.com, LLC
    Category
    Administrative / Clerical
  • Overview

    Locumtenens.com, a Jackson Healthcare Company, is seeking a Team Coordinator to support one of our Medical Specialty Divisions  Locumtenens.com is a member of the Jackson Healthcare family of companies, the third largest healthcare staff­ing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.  You will find us included among Atlanta's Best Places to Work, ranked #6 on Fortune 2018 Best Companies to Work for in Health Care and Biopharma, and on the Fortune 2018 100 Best Workplaces for Millennials.  

    When hospitals or medical facilities are understaffed, they rely on us to find them the right temporary healthcare providers on demand.  Patients Need Doctors – that’s where we come in … and you don’t need a medical degree! 

     

    We are committed to deliver a unique, supportive culture.  Benefits (including paid time off, medical insurance, etc.) begin on the first day of employment. 401(k) availability and matching begin on 1st day of the month after you start work.  On-site amenities include medical services, full-service fitness facilities, and more!

     

    Description

    Team Coordinator Responsibilities:

    • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
    • Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions in company database.
    • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
    • Provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in opening accounts.
    • Provide quality service and support in a variety of areas including, but not limited to:
      • Receive, review and process orders for printed marketing materials.
      • Explain how to use account features and solve customer application and Internet problems.
      • Retrieve Missing Timesheets through email, texting, and phone calls
      • Complete and maintain weekly reports with status and notes
      • Complete provider expense forms
      • Compile weekly exceptions form by EOD Friday
      • Fill out timesheets for doctors
      • Text and call doctors and compile list for reminder emails about timesheets
      • Pull provider pay sheets
      • Pull invoices for sales team
      • Check requests
      • Respond to team’s provider pay issues
      • Send out daily, midweek, and monthly call report
      • Retrieve updated provider w9, direct deposit information and 1099’s.
      • Create FedEx shipping labels for important documents
      • Follow up with unpaid invoices

    Requirements

    Requirements:

    • Bachelor's Degree preferred but not required.
    • Minimum of one year of administrative/customer service experience in a professional office work environment.
    • Highly developed sense of integrity and commitment to customer satisfaction. Demonstrated passion for excellence with respect to treating and caring for customers.
    • Ability to communicate clearly and professionally, both verbally and in writing. Able to handle complaints and unpleasant customers. Has a pleasant, patient and friendly attitude.
    • Strong decision making and analytical abilities.
    • Strong detail orientation and communication/listening skills.
    • Possess a strong work ethic and team player mentality.

    Jackson Healthcare and its family of companies is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

     

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