• Executive Advisor

    Job Location(s) US-GA-Alpharetta
    Posted Date 2 weeks ago(12/7/2018 4:56 PM)
    Job ID
    2018-3670
    Company
    Carelogistics, LLC
    Category
    Information Systems / Technology
  • Overview

    This nurse professional is responsible for supporting the customer acquisition process, leading the client fulfillment process, and providing product management support in collaboration with Care Logistics’ Enterprise Vice-Presidents, Transformation Engineering Team, and the Solution Delivery Team.  Customer acquisition functions include assisting the Enterprise VP’s in the progression of prospective customers from due diligence and solution development to contracting by conducting operational discovery audits, and contributing to market development content materials.  The Executive Advisor leads the client transformation engagements post contract including the current state to future state process, facilitating the development of the care coordination model, leading Executive Mindset Sessions, training and executing daily status rounds, development of their weekly operational performance rhythm, and successfully assisting the organizational alignment process.  The Executive Advisor also works with the clients on continued success through On Path reviews. The Executive Advisor also provides business process knowledge support to the rest of the organization, serving as a subject matter expert for product management. This position reports to Care Logistics’ SVP, Transformation.

     

    65% to 80% travel required

    Description

    1. Client Acquisition
      • Provides support to the Enterprise Vice Presidents in the client acquisition process from the due diligence through solution validation stage by providing solution presentations, demo and  site visit support
      • Operational Discovery Audits
        • Two day operational analysis of prospective hospital client operations to:
          • Identify throughput challenges and opportunities for improvement
          • Quantify an estimated  ROI
          • Develop internal Care Logistic champions within the prospective client’s hospital
          • Establish and foster working client relationships
        • Collaborates with Enterprise Vice President to synthesize findings from operational discovery audit
        • Develops report and PowerPoint presentation of findings from operational discovery audit
        • Presents  findings of operational analysis to prospective client executives
      • Contributes to market development content materials such as white papers, blogs, competitive analyses, and thought leadership articles
    • Client Fulfillment
      • Conducts hand-off between client acquisition and client fulfillment after the contract is signed
      • Reviews discovery findings with client fulfillment team
      • Leads Executive Mindset Sessions at client site
      • Presents overview of current state to future state process  and solution during Executive and Manager/Leader Boot camps
      • Business Process Redesign
        • In collaboration with Transformation Engineer, guides client’s current state interview processes related to patient throughput
        • In collaboration with Transformation Engineer, develops client’s future state processes, taking into consideration best practices, client’s current state operational needs, and Care Logistics  technology capabilities
      • Facilitates the client organizational alignment process related to the deployment of the care coordination model and development of the weekly operational performance rhythms
      • Serves as operational lead throughout client development project, including supporting client development visits as needed
      • Collaborates with solution delivery team, especially the Project Manager, to ensure realization of client goals and estimated ROI
      • May participate in client testing and training for client development projects if necessary, as requested by Project Manager
      • Supports application go-live with on-site presence for up to seven consecutive days
    • On-Path Reviews, Process Improvement Consulting, and Follow-up Analyses:
        • Conducts on-path gap assessments every six months with existing clients, identifying opportunities to improve human and technical system performance
        • Assists clients with ROI measurement determinations
        • Advises clients regarding performance improvement infrastructure and staff training
        • Advises clients regarding business and clinical process redesign opportunities
        • Completes ROI analyses and case studies post-implementation
    • Business process knowledge and product management support:
      • Supports product management team and other Care Logistics departments by serving as subject matter experts in hospital operations
      • Conducts market research and identifying trends
      • Identifies of market problems that  potential clients are motivated to solve
      • Participates in development of market research documents, product requirement documents, and the iterative design process with product management and development
    1. Conducts job duties in accordance with the Corporate Values and Culture

    Requirements

    Education/Certification:

                   

    • Bachelor’s degree in nursing, industrial engineering, or related field required
    • Master’s degree in nursing, industrial engineering, health systems, or business prefered.

    Required knowledge: 

    • Hospital system business process redesign consulting experience required 
    • 65% to 80% travel required.

     

    Experience preferred:

     

    • Three years of successful leadership experience in healthcare process improvement.
    • Experience in director of nursing role or AVP role in a healthcare facility is preferred.

    Skills/Abilities:

     

    • Strong managerial, planning, and organizational skills.
    • Proven leadership qualities with influencing and negotiating skills.
    • Through understanding of hospital operations.
    • Fluency with all Microsoft Office products, including Visio, Powerpoint, and Excel required.
    • Possesses leadership skills and can educate and motivate a project team within healthcare organizations.
    • Ability to form a team bond and enhance team  performance.
    • Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities.
    • Effectively copes with rapidly changing information and fast-paced environment.
    • Strong interpersonal skills with ability to effectively and tactfully communicate, in both written and verbal form, with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, client development staff, product management staff, and development staff).
    • Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from the underlying true business problem/needs.
    • Above average observational skills to collect data and validate information
    • Ability to maintain confidentiality, and use discretion
    • Able to effectively represent JHS/Care Logistic values and principles in decision-making and actions
    • Knowledge of Product Management concepts preferred

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